SHOWCASE HOMEPAGE 
You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry
I watched her smile at everyone who passed her. Her gaze fell naturally on each person and she took the time to acknowledge the...
@Hospitality | Travel 
Covid-19 Impact on Short-Term Rentals
Airbnb and short-term rental property owners have felt the first-hand effects of Americans putting travel on hold due to Covid-19. In order to gain...
GUEST OTHER 
Guide to planning your first cruise vacation
For first-timers, planning a cruise can be a bit of an intimidating experience. With so many activities and extras available, not to mention the...
@LIFE & CULTURE 
My Experience in Italy During COVID-19
I wanted to share what it has been like being stranded in a foreign country during the COVID19 Outbreak and what I have learned...
SHOWCASE HOMEPAGE 
The New World of Restaurants
A
s restaurants are beginning to reopen around the country it is clear that the restaurant of yesteryear is gone, perhaps forever. When you screw...
SHOWCASE HOMEPAGE 
Leadership in Tough Times – The Rest of the Story
In early April I wrote about a popular and upscale waterfront restaurant, and the leadership qualities I have seen since we’ve lived around the...
SHOWCASE HOMEPAGE 
Life During Quarantine #3: What Are Your Future Predictions for Social Distancing & Restaurants
Last week during my live broadcast on Facebook one of the viewers asked me this question. To answer, first I will say I have...
@LIFE & CULTURE
The Power of Expectations
Last week I shared a story about leadership in tough times (below). A local restaurant owner got my attention with a handwritten letter he...
SHOWCASE HOMEPAGE 
Good Journey: How Coronavirus Will Impact Business Travel
The news is alarming. Just weeks ago, many of us did not even know there was a new virus sweeping its way across China,...
