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FEATURED COLUMN: @Communications | Media

Are You a Lazy Listener?

"The single most significant strategic strength that an organisation can have is not a good strategic plan but a commitment to strategic listening on the part of every member of the organisation." ...

3 Ways to Lead Tough, Unavoidable, Conversation

"There's almost always a way through, and you'll find the way through by moving toward the conflict, asking questions and keeping quiet. Conversations create the future. Whether or not we have them and how we have them is up to us." ...

The Paradox of Anger

"The paradox of anger results from our sense of losing control. Yet when we get angry we lose more control. We behave in a way that heaves more anger and thus further losing control." ...

A View From Beyond

"Active listening takes additional time. Time to be present with what is. It’s a skill that can be learned, and it’s certainly worth the effort." ...

TMI / TLI

"Have you ever encountered a silence after sharing something that whispered TMI? Have you had something shared with you that you didn’t know what to do with – and you thought TMI?" ...

Are You Chasing Facts or Engaging with Empathy?

"When we see facts, figures, and trends on our screens - do we question what we see or engage with the person? Are we present, and do we understand their state of mind?" ...

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