FEATURED COLUMN: @Communications | Media
Are You a Lazy Listener?
"The single most significant strategic strength that an organisation can have is not a good strategic plan but a commitment to strategic listening on the part of every member of the organisation." ...
The 5,000-Year History of Writer’s Block
"It turns out that frustrated writers who pine for a muse or help from above are adhering to a 5,000-year-old tradition." ...
3 Ways to Lead Tough, Unavoidable, Conversation
"There's almost always a way through, and you'll find the way through by moving toward the conflict, asking questions and keeping quiet. Conversations create the future. Whether or not we have them and how we have them is up to us." ...
The Paradox of Anger
"The paradox of anger results from our sense of losing control. Yet when we get angry we lose more control. We behave in a way that heaves more anger and thus further losing control." ...
A View From Beyond
"Active listening takes additional time. Time to be present with what is. It’s a skill that can be learned, and it’s certainly worth the effort." ...
Why Facts Backfire
"The next time you are convinced of your “rightness,” it might be worth it to take a minute to examine your biases." ...
This Analog Life: Can We Blame the Digital Age for the Disembodiment of Knowledge?
"Is our understanding of the world—and even our sense of self— diminished as we lose our paper trail?" ...
TMI / TLI
"Have you ever encountered a silence after sharing something that whispered TMI? Have you had something shared with you that you didn’t know what to do with – and you thought TMI?" ...
6 Top Tips for Closing Say-Do Gaps
"How many times have you heard organisations say, “our people are our biggest asset,” and then behave in ways that demonstrate this isn’t the case?" ...
Are You Chasing Facts or Engaging with Empathy?
"When we see facts, figures, and trends on our screens - do we question what we see or engage with the person? Are we present, and do we understand their state of mind?" ...
