Customer Second? – Delivering Service When It Matters

Don’t forget your service when your customers need you most. Air Canada Canceled the Flight and their Service. [youtube https://www.youtube.com/watch?v=-KgBc-QQ4zA]

The Blogging Journey

My Blog Doesn't Work I get asked the question “Why doesn't my blog work?” time and time again, and I would love to answer the...

App Icons For Mobile Design Best Practices

When we consider the big picture of how our apps impact the world around us, we tend to pay less attention to the details....

Whatever Happened To Customer Service Training?

This is not a rant rather a plea… My bride and I went to two of the banks that have our money. The transactions should...

Customer Service – The Good, The Bad And The Ugly

This post, written a few years ago and updated, was prompted by a TV ad — yes, really. It was an insurance ad, and although...

Are You An 18-Second Manager?

Jerome Groopman, in his book, “How Doctors Think” says that it is widely understood by Doctors that the best source of understanding of a...

Marketing – Bringing A Human Voice To Customer Choice

Chief Marketing Officers believe brands like Amazon, Google, Apple, Nike, and Starbucks are getting customer experience right, looking at omni-channel engagement as a means...

Ensuring The Retail Customer Experience Is A Great One, Every time

Running a retail store is to some degree governed my common sense. But when you walk into a store now, you likely have higher...

How Marketing Can Support High Performing Sales Teams

Have you developed a plan that drives your high performing sales team? Listen in to learn how Marketing Leadership can create a vision and...

How The Best Businesses In The Game Stay On Top

So many new businesses are created every signle day, but so few manage to actually climb to the top of their industries. You have...
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