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Building Profitable Relationships with Clients and Customers: Dortha Hise

In this insightful conversation between Yvonne A Jones and Dortha Hise, Dortha, a successful solopreneur shares valuable lessons learned from her experience in building her own profitable business in network marketing.

The discussion focuses on the importance of building relationships, both with customers and with mentors or coaches who can help you reach your goals. Dortha also emphasizes the power of community and accountability in supporting entrepreneurial growth.

Throughout the conversation, Dortha provides practical tips and personal anecdotes to illustrate her points. She discusses the challenge of balancing authenticity with business promotion, and how she learned to navigate this in her business. She also credits her husband for providing stability and support as she launched her own business.

This conversation offers actionable insights for anyone looking to build a profitable business and thrive as a solopreneur.

Key Points:

  • Dorothy Hise is the owner of Pretty Smart Virtual Services, a full-service VA company that is a multi-team which assists her in supporting her clients since 2004.
  • Champion of customer service and believes in creating amazing experiences for clients.
  • The Pandemic provided a pivot point to step up her game: A lot of her clients had in-person businesses or doing events in person and had to really take a hard U-turn to course correct and get all that stuff online. She was uniquely positioned to support them in transitioning to the virtual world.
  • 90% of her business comes from referrals.
  • She looks for opportunities to create wow experiences for her clients – whether sending a personal hand-written card or purchasing and mailing something she believes they need, like a book.
  • Dortha has built and continues to build her business based on the relationships she has nurtured and finds that the transactional type of selling is not where she wants to hang out.
  • Building relationships with customers, clients, peers, and mentors who become your advocates is something Dortha highly recommends.

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Yvonne A. Jones
Yvonne A. Joneshttps://50andwisercoaching.com/
YVONNE is a Personal Business Coach | Relationship Marketing Strategist| Amazon Best-Selling Author| International Speaker. She is the Founder of the 50 and Wiser Community on Facebook – a Group of women who want to DO more, GIVE more, and BE more. As a certified Strategy and Accountability Coach, she helps Entrepreneurs, Coaches, Consultants, and Small Business Owners eliminate limiting beliefs, create a business they love, and have fun doing so. Her favorite client is a highly-motivated woman 50 and Wiser who has been in business for approximately one year and is ready to empower herself and move to the next level. Yvonne’s background is in banking, Human Resources, administration, and Customer Service. At 52 years she handed in her resignation and walked away from Corporate America to start her own business full-time. She has experienced the joys and challenges of owning multiple businesses. She was listed on HuffingtonPost.com as one of the “Top 100 Most Social Customer Service Pros on Twitter” and on GetApp.com: “One of the Top 15 Most Influential Customer Service Experts to Follow on Twitter.” Despite the recognition and promotions received while in corporate life in Jamaica and America, she now considers herself “unemployable” due to her love of being her own boss and inspiring others to pursue their passion and dreams. Yvonne’s mantra: “Focus on relationships; the money will follow.”

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