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Break Through

by Nanci Sherman, Featured Contributor

A FORMER DIRECTOR of Sales who used to work for me called to catch up yesterday after several years of no contact. I was happy to reconnect but even more delighted when he told me he was following the “Nanci Doctrine” by running three miles daily and taking up a new language, etc… In other words, he was expanding beyond an earlier set point. I congratulated him treasure-chestwholeheartedly.

I was reflecting on his news during my own run this morning and realized I needed to text him to ask what the next milestone was he was setting for himself. Sure, getting off the couch was a stretch, but now he had a new comfort zone. Time to ramp up.

It’s the same with anything. Embarking on new paths is how we grow – targets change. People need to be acknowledged and congratulated and thanked when they achieve a desired outcome. And then, time to look inside to our inner coach.

“We made budget.” Inner coach: Great… now what? What can we stretch to?

“Our customers are, for the most part, satisfied.” Inner coach: How do we break through to their being delighted?

Best not to confuse being content with being satisfied. It’s a paradox – you may be content and happy, but it’s the nature of being human that calls us to consider “OK, what’s next?”

Excellence is a path. It’s what we find when we choose to grow. As The Door sang so many years ago, “Break on through to the other side.” There’s treasure there.


Nanci Sherman
Nanci Shermanhttps://www.nancisherman.com/
Known throughout her career as a game-changer, Nanci was raised in New York City and earned a B.S in Journalism and Communications at the University of Colorado, Boulder. The hotel business soon caught her attention and she caught theirs. Having created and run some of the more iconic hotels and resorts in the country, Nanci learned firsthand what it takes to be the best at what you do, consistently bringing over twenty hotels to the number one spot in their marketplace. She led her last hotel to #2 best hotel in the USA out of 50,000. Windstar Cruises brought Nanci in to rewrite their Standard Operating Procedures, and they won best luxury cruise line in the world the following year. Nanci “evolutionized” the hospitality industry. Her re-imagination of the customer journey creates distinction in any market place. She consulted on leadership and motivation on three continents. Nanci is a Self-Enrichment and Leadership Coach and a Hotel Revolutionary. Her mantra is: To be outstanding, first you must stand out. Change your thoughts, change your outcomes. “Shift” happens!

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