Professor Tony Bendell

TONY is an experienced trainer and consultant, respected academic, and internationally recognized expert on Business Management, Change Management, Six Sigma, ERM, Organizational Excellence, Strategy, Leadership, QA, Quality Management and Lean Operations, Tony also has an interest in public sector development and reform. Formerly the Rolls-Royce funded Professor of Quality & Reliability Management, at the University of Leicester UK, Tony has had both an outstanding academic career and an extensive professional consultancy and training role at the highest level. He has worked as an associate consultant of Coopers & Lybrand, and subsequently trained management consultants for Deloitte. He is a leading figure in the international quality and productivity improvement and excellence, and public sector transformation, movements. He has published extensively and is principle author of the best selling Financial Times book on Benchmarking for Competitive Advantage, which is available in 6 languages, as well as the FT book on Implementing Quality in the Public Sector. His new book on `Developing Anti-Fragile Organizations; Governance, Opportunity and Risk in Turbulent Times’ was published by Gower in July 2014. This examines the shortcomings of conventional risk analysis, the impact of `black swans`, and the strategic, cultural, process and people requirements for the development of operations, systems and organisations that get stronger from being stressed. Tony has always been at the forefront of business and public sector innovation and practice. He chairs the MS6 Technical Committee of BSI, which has responsibility for process efficiency, effectiveness and improvement. This developed the new auditable ISO Lean Management and Six Sigma standard ISO18404, to be published in December 2015. He is also scheduled to be project manager for the accreditation arrangements for certification under this standard. He also chairs the Royal Statistical Society Quality Improvement Section. He has trained Senior Civil Servants for the Cabinet Office, and has advised and mentored senior managers and Board members, to the highest level.

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