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Steve DiGioia

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

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The 5 Best Ways to Deal with an Upset Customer

by Steve DiGioia, Featured Contributor Regardless of your business there will be the inevitable situation...

Mentoring Matters: What’s The Best Way to “Fast-Track” a Promotion in My Hospitality Career?

by Steve DiGioia, MASTERMINDS Panel Member Dear MasterMinds: What's The Best Way to "Fast-Track" a Promotion...

Gain The Respect Of Your Team By Being Wrong

by Steve DiGioia, Featured Contributor As a manager, supervisor or leader of a team or...

Being a Member Doesn’t Mean You Can Do Anything You Want

by Steve DiGioia, Featured Contributor American Express touts the benefits of being a member.  So...