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Steve DiGioia

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

Here’s Why My Cat Can Never Be A Customer Service Leader

A touch of independence mixed with patience, possessing a definite superiority complex and territorial....

6 Customer Service Facts for Every Business

...you won't be successful without them. THE WORLD OF business is fraught with a myriad...

The “What Have You Done For Me Lately” Industry

...yesterday's service awards won't help your upset customer today! THE HOSPITALITY INDUSTRY is the most...

Mentoring Matters: Help Yourself by Helping Others

by Steve DiGioia, Featured Contributor MOST OF US HAVE NOT HAD the luxury of a...

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