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Steve DiGioia

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With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

Why Training Your Employees Doesn’t Work

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Ah, the ever-present argument about the proper training of your employees…well, you’ll get no...
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Opinion – Can Today’s Generation Provide Good Service?

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How can “kids” brought up with immediate access to information and short attention spans...
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Here’s Why My Cat Can Never Be A Customer Service Leader

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A touch of independence mixed with patience, possessing a definite superiority complex and territorial....
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6 Customer Service Facts for Every Business

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...you won't be successful without them. THE WORLD OF business is fraught with a myriad...
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8 Things That Prove You’re Not Ready to be a Manager

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THOSE NOT IN management think a manager’s job is easy.  You get to “come...
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The “What Have You Done For Me Lately” Industry

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...yesterday's service awards won't help your upset customer today! THE HOSPITALITY INDUSTRY is the most...
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What Was The Last “WOW” Customer Service Experience You Received?

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by Steve DiGioia, Featured Contributor I FINALLY FOUND A QUIET WEEK at work where I could...
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Mentoring Matters: Help Yourself by Helping Others

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by Steve DiGioia, Featured Contributor MOST OF US HAVE NOT HAD the luxury of a...
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What Value Do You Bring To The Company?

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by Steve DiGioia, Featured Contributor THE WELL-DRESSED MAN stands 6’ 2” with eyes shaded more...
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Is Your Ladder of Success Broken?

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by Steve DiGioia, Featured Contributor I HAVE FOUND, time and time again, that along the...
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