Steve DiGioia

VISIT MY WEBSITEhttp://stevedigioia.com/blog/

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

8 Reasons Why Customer Service Will Never Be Perfect

Stop, just stop it. You’re not perfect and neither are the people you have...

Keep Moving Forward Through These Difficult Times

Because of the Coronavirus, I think I should stop writing, at least for a...

This is How You Can Tell You’re a Customer Service Professional

Many hold the title but never seem to accomplish the task. Some tout the...

Are You Treating Your Customers Like Pizza?

Ok, I know this title is a little strange but bear with me for...

How Ethical Are You? Answer These 5 Questions …

Look, look, there he is. Yeah, I see ‘em. Come on, let’s go –...

Got Low Employee Morale?

Five Strategies For Boosting Employee Morale Increased wait times, dreadful closing percentages and low productivity;...

Why You Should Never Thank Your Audience

A Public Speaking Tip After joining Toastmasters International, and completing one of my first speeches,...

Are You Forcing Your Employees To Quit?

The boss is never wrong. His/her decisions are right and for all the obvious...

The 6 C’s Of Leadership

Are you in search of leadership skills? Skills that will catapult your career to...

Do All Your Touch Points Need To Be Perfect?

...or, does allowing a little "customer pain" actually help? Pursuing excellence, customer centricity and continuous...

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