Steve DiGioia

VISIT MY WEBSITEhttp://stevedigioia.com/blog/

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

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Good Leaders Never Want To Be On the Email Chain

Steve DiGioia

I once worked for a boss who led through intimidation. Whenever there was an...

Steve DiGioia

Great customer service. That’s what our customers want and that’s what we wish to...

Steve DiGioia

Many managers love to micromanage. They just can’t help it. They believe that telling...

Steve DiGioia

Recently, I was asked, “what makes one business successful when another similar business fails”....

Steve DiGioia

During the initial business startup phase, providing great customer service may not have been...

Steve DiGioia

Too many businesses continue to offer a workplace that leaves little room for the...

Steve DiGioia

Is your glass half-full or half-empty? Are you a positive influence or one of...

Steve DiGioia

We face many distractions and obstacles in our day-to-day lives so it’s not worth...

Steve DiGioia

The “Customer Value Proposition” is providing convincing reasons why a customer should buy a...

Steve DiGioia

The “Customer Value Proposition” is providing convincing reasons why a customer should buy a...

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A DECADE+ OF STORYTELLING POWERED BY THE BEST WRITERS ON THE PLANET

Steve DiGioia

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"WE DON'T DO IT ALL, BUT WE DO IT ALL FOR GOOD"

let's rediscover humanity togetherIt's About Time ...