10 Actions to Bring Your Team Into Your Confidence Zone
Who cares what your employees say? The opinions of your employees don’t matter. Really....
Simple Yet Effective Ways to Enhance the Experience of Your Customers
Not long ago, my wife, daughter, and I spent a lovely afternoon at a...
These 10 Phrases Will Make Someone’s Day Better
Along with all the responsibilities of your job and the myriad of tasks you...
Did You Ever Get a Voicemail From Marble Mouth?
The other day I got a voicemail message from someone who sounded like they...
Good Leaders Never Want To Be On the Email Chain
I once worked for a boss who led through intimidation. Whenever there was an...
Top 10 Customer Service Acronyms to Use Every Day
Great customer service. That’s what our customers want and that’s what we wish to...
Let Them Figure It Out
Many managers love to micromanage. They just can’t help it. They believe that telling...
A Recipe for Success That Always Works
Recently, I was asked, “what makes one business successful when another similar business fails”....
What Was Your Main Focus When You Opened Your Business?
During the initial business startup phase, providing great customer service may not have been...
Who Writes YOUR Words?
Too many businesses continue to offer a workplace that leaves little room for the...
