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✭ ✭ ✭ MULTIYEAR INTERNATIONAL STANDARD OF EXCELLENCE AWARD WINNER ✭ ✭ ✭

Steve DiGioia

VISIT MY WEBSITEhttp://stevedigioia.com/blog/
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With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

ENJOY MY PUBLISHED ARCHIVES ▼

10 Smart Ways to Cater to Your Local Customers

Steve DiGioia
"Customers want their local businesses to understand their needs and offer products they regularly need. The most successful ones cater to their needs every day." ...
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Are You Letting Your Business Become Stereotyped?

Steve DiGioia
Business stereotypes are preconceived notions that every customer has of your business. What do...
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Is It Really That Important That I’m Wearing a Name Tag?

Steve DiGioia
There’s always that one employee who refuses to follow directions. It seems that no...
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10 Actions to Bring Your Team Into Your Confidence Zone

Steve DiGioia
Who cares what your employees say? The opinions of your employees don’t matter. Really....
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Simple Yet Effective Ways to Enhance the Experience of Your Customers

Steve DiGioia
Not long ago, my wife, daughter, and I spent a lovely afternoon at a...
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These 10 Phrases Will Make Someone’s Day Better

Steve DiGioia
Along with all the responsibilities of your job and the myriad of tasks you...
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Did You Ever Get a Voicemail From Marble Mouth?

Steve DiGioia
The other day I got a voicemail message from someone who sounded like they...
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Good Leaders Never Want To Be On the Email Chain

Steve DiGioia
I once worked for a boss who led through intimidation. Whenever there was an...
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Top 10 Customer Service Acronyms to Use Every Day

Steve DiGioia
Great customer service. That’s what our customers want and that’s what we wish to...
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Let Them Figure It Out

Steve DiGioia
Many managers love to micromanage. They just can’t help it. They believe that telling...
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