ENJOY MY PUBLISHED ARCHIVES
Why Don’t You Come to Me with Solutions Instead?
"Leaders understand what is happening within their department(s). They can sense it by the body language of the employees and the banter passed around. They just know when it’s time to jump in to help." ...
Drop the Cute Puppy and Let Your Stars Shine
"When you show off your team, your customer gets a better feel for what the shopping experience will be like and helps make it more personal." ...
You Don’t Have To Be An Expert
"Each of us has skills that go unnoticed by many. But that doesn’t diminish the skills. They’re there, just waiting for the right moment to come out." ...
Awesome You’re Not. You’re a Gigantic Failure as a Manager
"How many employees have followed you when you left for a new job because “you’re such a great boss to work for”?' ...
10 Smart Ways to Cater to Your Local Customers
"Customers want their local businesses to understand their needs and offer products they regularly need. The most successful ones cater to their needs every day." ...
Are You Letting Your Business Become Stereotyped?
Business stereotypes are preconceived notions that every customer has of your business. What do...
Is It Really That Important That I’m Wearing a Name Tag?
There’s always that one employee who refuses to follow directions. It seems that no...
10 Actions to Bring Your Team Into Your Confidence Zone
Who cares what your employees say? The opinions of your employees don’t matter. Really....
Simple Yet Effective Ways to Enhance the Experience of Your Customers
Not long ago, my wife, daughter, and I spent a lovely afternoon at a...
These 10 Phrases Will Make Someone’s Day Better
Along with all the responsibilities of your job and the myriad of tasks you...