SHOWCASE HOMEPAGE 
What Value Do You Bring?
The “Customer Value Proposition” is providing convincing reasons why a customer should buy a...
SHOWCASE HOMEPAGE
33 Ways the Boy Scouts Can Improve Your Customer Service
Be prepared; that's their motto.
Be prepared with a rope when you're hiking, or with...
SHOWCASE HOMEPAGE
You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry
I watched her smile at everyone who passed her. Her gaze fell naturally on...
SHOWCASE HOMEPAGE
8 Reasons Why Customer Service Will Never Be Perfect
Stop, just stop it. You’re not perfect and neither are the people you have...
SHOWCASE HOMEPAGE
Keep Moving Forward Through These Difficult Times
Because of the Coronavirus, I think I should stop writing, at least for a...
SHOWCASE HOMEPAGE
This is How You Can Tell You’re a Customer Service Professional
Many hold the title but never seem to accomplish the task. Some tout the...
SHOWCASE HOMEPAGE
Are You Treating Your Customers Like Pizza?
Ok, I know this title is a little strange but bear with me for...
@BizEthics | Sustainability
How Ethical Are You? Answer These 5 Questions …
Look, look, there he is. Yeah, I see ‘em. Come on, let’s go –...
SHOWCASE HOMEPAGE
Got Low Employee Morale?
Five Strategies For Boosting Employee Morale
Increased wait times, dreadful closing percentages and low productivity;...
SHOWCASE HOMEPAGE
Why You Should Never Thank Your Audience
A Public Speaking Tip
After joining Toastmasters International, and completing one of my first speeches,...
