A Recipe for Success That Always Works
Recently, I was asked, “what makes one business successful when another similar business fails”....
What Was Your Main Focus When You Opened Your Business?
During the initial business startup phase, providing great customer service may not have been...
Who Writes YOUR Words?
Too many businesses continue to offer a workplace that leaves little room for the...
What Do You Do To Get Ahead?
Is your glass half-full or half-empty? Are you a positive influence or one of...
Be True To Yourself and Your Business
We face many distractions and obstacles in our day-to-day lives so it’s not worth...
What Value Do You Bring? – Tip #1
The “Customer Value Proposition” is providing convincing reasons why a customer should buy a...
What Value Do You Bring?
The “Customer Value Proposition” is providing convincing reasons why a customer should buy a...
33 Ways the Boy Scouts Can Improve Your Customer Service
Be prepared; that's their motto.
Be prepared with a rope when you're hiking, or with...
You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry
I watched her smile at everyone who passed her. Her gaze fell naturally on...
8 Reasons Why Customer Service Will Never Be Perfect
Stop, just stop it. You’re not perfect and neither are the people you have...
