Steve DiGioia

VISIT MY WEBSITEhttp://stevedigioia.com/blog/

WITH 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers’ desire. As a customer service trainer, coach, author & speaker, Steve was recently voted one of the “World’s Top 30 Customer Service Professionals” by Global Gurus.org, a “Top 50 Customer Thought Leader” by ICMI and is a featured contributor to many hospitality and customer service websites. Steve continues his pursuit of excellence on his award-winning blog sharing his best tips on customer service, management, and leadership. Follow Steve on all of his social media channels below.

SHOWCASE HOMEPAGE

What Value Do You Bring? – Tip #1

The “Customer Value Proposition” is providing convincing reasons why a customer should buy a...

SHOWCASE HOMEPAGE

What Value Do You Bring?

The “Customer Value Proposition” is providing convincing reasons why a customer should buy a...

SHOWCASE HOMEPAGE

33 Ways the Boy Scouts Can Improve Your Customer Service

Be prepared; that's their motto. Be prepared with a rope when you're hiking, or with...

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You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry

I watched her smile at everyone who passed her. Her gaze fell naturally on...

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8 Reasons Why Customer Service Will Never Be Perfect

Stop, just stop it. You’re not perfect and neither are the people you have...

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Keep Moving Forward Through These Difficult Times

Because of the Coronavirus, I think I should stop writing, at least for a...

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This is How You Can Tell You’re a Customer Service Professional

Many hold the title but never seem to accomplish the task. Some tout the...

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Are You Treating Your Customers Like Pizza?

Ok, I know this title is a little strange but bear with me for...

@BizEthics | Sustainability

How Ethical Are You? Answer These 5 Questions …

Look, look, there he is. Yeah, I see ‘em. Come on, let’s go –...

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Got Low Employee Morale?

Five Strategies For Boosting Employee Morale Increased wait times, dreadful closing percentages and low productivity;...

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