Srihari Balasubramaniam
SRIHARI resides in Mumbai, India and is an experienced leader with 17 + years leading teams, influencing outcomes and creating business impact in the areas of Service Delivery, Customer Engagement, Transitions, Quality and People Engagement having worked with some premier organisations in India. Srihari strongly believes that's it's your people who will create value and great customer outcome and make them keep coming back. He is focused on influencing this aspect and create the intersection point where employee experience and customer experience meet. He has been able to demonstrate the linkage coupled with process rigor and governance in the last few assignments resulting in enhancement of key business metrics. As a student of Psychology, using the concepts of Positive Psychology in understanding human psyche and behaviour at the workplace, he has been able to leverage this for tangible business outcomes in terms of elevating customer experience, revenue growth and enhancing employee experience. Srihari has also been as a student of Spirituality and Yoga, introducing and applying concepts around holistic wellbeing, team work, virtuous and strength based leadership at the work place with his teams focusing on bringing out the true potential of the team. He believes in a "Learn it all" approach and have been consciously Re-learning newer dimensions in technology around AI, Robotics, Analytics and Areas of immense interest to him which is in the field of Psychology and its applications, Spirituality, Yoga and Vedanta.
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Own Your Career
I remember working for a Leader, in one of my previous organizations who had...
The Battle Of The Mind
In The Gita (The Great Indic Scripture) there is a famous line, which the...
Bringing The Impact Of Your Achievements.
I have had a boss, who always used to say its no good accomplishing...
Pride And Purpose
We keep hearing and reading about how pride in what you do and the...
Make A Brand New Start And And A Brand New Ending
“Anitya” is a word in the Sanskrit Language which essentially means nothing is permanent....
Laying Bricks Versus Building A Palace
There is a legendary tale of 3 men who were laying bricks. A wise...
The Shift
As I sat on the bench in the park to begin my meditation practice,...