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JoAnna Brandi

President of JoAnna Brandi & Company since 1990, JoAnna is a consultant, a public speaker and the author of two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action and a gift book, 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World. She is currently writing her fourth book on “How Good Can You Stand It? Positivity Practices that Help You Turn Happiness into a Habit” JoAnna Brandi is the Creator of the online learning experience The Practice of Positive Leadership E-Course: Use the Science of Happiness to Engage Your Employees and Keep Your Customers Happy and “Monday Morning Motivation,” a tool used to stay focused on keeping customers happy. She is a Certified Chief Happiness Officer through Florida International University and a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program. She has developed one and two-day workshops on Customer Care, Positive Leadership, and does Positive Leadership Coaching for individuals and groups. Positive cultures help create happy customers who come back with money and friends. JoAnna serves a diverse group of clients in many different capacities, in large companies and small alike. Working as a resource for TEC/Vistage, an international organization of CEOs for over 22 years, JoAnna has coached, consulted, and served as the “Chief Inspiration Officer” for CEOs, their executives and staffs nationwide. She is a highly rated speaker at conferences all over North America. In her workshops and keynotes, she motivates entire organizations to get passionate about customers and raise their “Positivity Ratios” at the same time. She specializes in creating more positive, strengths-based workplaces where employees are engaged and motivated and customers are happy and loyal. She helps her clients activate the link between positivity and profitability creating “great companies to work for and do business with.”

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