Are HR Trends New Or Simply “Redusted”?

Perhaps I am among contrarian thinkers who believe poor performers are a reflection of their management. An organization is certainly not a fit for all people. However, your selected employee successfully went through your hiring process. So what went wrong?

  1. Were their ideas addressed?
  2. When did their performance dwindle?

Gallup states that over 70% of managers are incompetent. Great article by Jim Clifton of Gallup. That being said what would better managers do for your hiring and retention, customer service, innovation, and bottom line? Employee engagement is such an overused expression tantamount to diversity or women in business.

The flavor of the month as if they were newly developing issues. My friend Paul Keijzer writes in a recent blog post of 4 Unavoidable HR Trends Shaping 2017. They are not new. Yet, Paul offers that reminder. If you treat employees as customers and not serfs your customer service will become legendary creating a formidable competitive advantage without reducing costs. Writes Paul:

“Exploit Employee Potential A trend that’s still continuing in 2017 is the ability of your top talent to find opportunities elsewhere. It’s always been the case that your star performer will be the first to leave as the market will hunt them down and attract them. And their exit means all the time and money you’ve invested in training and developing them walks out the door. So who are you left with? Those employees who are average or poor performers since they aren’t highly in demand and know that you’re running out of options. These aren’t the talent who can help your business grow exponentially – not unless you invest in them! In 2017 organizations may have been able to reduce several HR costs, but their costs related to training and recruiting new talent has substantially increased.

To curb this expense, there’s been an increasing trend of training and developing current talent – even if they aren’t star performers. Rather than being held hostage by their inability to perform at high levels, organizations have been investing in their existing talent to make them more productive and effective. This, of course, helps them reduce the cost of recruiting and training new talent and allows them to exploit their current employees’ potential. In essence, 2017 has seen an increasing trend of getting rid of complacency.” via http://www.paulkeijzer.com

Over the years I strongly caution my friends despite their thing to the contrary that employees are as vital to customer service as the customer is. Moreover, as an oft-quoted adage goes, Fish stinks first at the head.” When performance dwindles look at management. Do they engage or use the stick in the carrot approach? I was never a man motivated to follow the line by coercion.

  • Recognize employees have options.
  • Have a brown bag lunch with them in small groups with some they can relate to.
  • If employees don’t trust you they won’t remain.
  • Notice the hands with questions in your meetings. Are they the same?
  • How do you handle those who will privately disagree with your opinions?

You want those who will tell you to take a “flying leap.” They are innovators not followers beholden only to a check. These people want to be partners.

The Woods Kovalova Group
The Woods Kovalova Grouphttps://woodskovalovagroup.com/
'We are a family-run, minority and woman-owned company ' Located in the Denver Tech Building in Denver, Colorado, we apply the best tools and methodologies of larger firms in today’s complex and uncertain environment and with the personalized attention of a smaller firm. The Woods Kovalova Group brings energy, initiative, and imagination to solve clients’ business problems in ways that deliver value beyond expectations. Our clients have ranged from Whirlpool Corporation to Homeland Security to start ups and churches. Leadership is what we do! With more than 36 years’ experience, we leveraged our power to transform individuals, teams, organizations, and societies to achieve what matters most to them with results that are measurable and lasting. We have a passion to help you and your business! Sincerely, Jim & Lucy'
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Carol Bleyle

Great points. I think your suggestion to be honest with employees will go a long way toward improving management.

Jim Woods
Jim Woods

Thank you Carol. How do you feel about being managed as opposed to being led? Just a thought on the myriad “leaders” who are largely mediocre but happen to have people who succeed despite them. Jim

Carol Bleyle

The good leaders I’ve worked with have never been my bosses or even leaders of companies who paid me. But I would go to great lengths to help the real leaders achieve their goals even though I’m not being paid by their organization. I hope that answers your question.

Chris Pehura

I all my years, I ran into only a handful of people that were incompetent. I did however ran into a lot more of those blindsided by systemic and cultural issues that impeded their progress. If the word “ineffective” was used instead of “incompetent” I would agree with that 70% from Gallup.

Jim Woods
Jim Woods

Chris, Thank you. Would you feel differently if we were to replace “incompetent” with “mediocre?” Not good or bad but in between? Thanks again. Jim

Chris Pehura

When talking to clients we avoid the conversation and just say “a low force multiplier of about 5%”.

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