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Leaders: Apply the Golden Rule to Customer Service

In an earlier post I referenced the golden rule—“Do unto others as you would have them do unto you”—and suggested when it comes to customer service, you need to move up to the platinum rule—“Do unto others as they would like to be done to.” As leaders, many of you told me you were going to share that idea with your staff. Good idea!

via Applying the Golden Rule to Customer Service | Blanchard LeaderChat.

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