Within Amazon.com AMZN there’s a certain type of e-mail that elicits waves of panic. It usually originates with an annoyed customer who complains to the company’s founder and chief executive officer. Jeff Bezos has a public e-mail address, [email protected]. Not only does he read many customer complaints, he forwards them to the relevant Amazon employees, with a one-character addition: a question mark.
via Jeff Bezos and the Age of Amazon: Excerpt From ‘The Everything Store’ by Brad Stone – Businessweek.
