Delivering bad news is always a difficult task. Managers who give bad news to their employees experience physical and emotional problems similar to those on the receiving end. Issues like headaches, ulcers, and increased blood pressure can last for years for those delivering the bad news according to a study in Human Resource Management.
When delivering the news of a missed promotion, giving negative feedback, or having to let someone go, it is important to have a plan. A structured approach helps avoid any potential complications or miscommunications that can lead to an even worse situation.
If you find yourself in the role of a manager and you need to deliver bad news in the workplace, just remember to outline the 5 W’s: Who, What, Where, When, and Why. These will help you keep the situation under control.
Infographic courtesy of GetVoIP