Miscommunication causes conflict, resentment, disappointment, complaining, and confusion. All of those issues cause stress. Therefore, if you wish to create a high happiness factor in your workplace you may want to consider employing the following ideas.
Post your Mission and Vision Statements in noticeable places throughout your office. Make sure that everyone knows what they are. Ask people to tell you what the mission and core values of your company are when you walk around your office. Keep the mission and vision in every employee’s mind.
Provide inclination for all employees. Let people know what kind of behavior is expected from the very beginning. Make sure that they know how much you value collaboration. Emphasize the Mission and Vision Statements. Motivate new employees to make suggestions when they find gaps in the methods.
Be very clear about what you will not tolerate. Let people know that finger-pointing and accusing others of failing to meet expectations is not acceptable. If you have to, have posters printed reminding your employees that they are a team and that working together is part of the purpose here. Respect is a very important element of a good and productive culture.
Make sure that there are no missing pieces in your methods. As soon as you become aware of an issue, fix it. Add the necessary steps to the method. If necessary, divide those essential steps between two procedures that perhaps have not been properly associated.
Always have a structure in your meetings. Create an agenda. Make sure that the participants have the agenda ahead of time and know what will be covered in the meeting. Don’t allow people to get sidetracked or to bring up unimportant topics. In a status meeting, set a time limit for each person and move on to the next person when the time is up.
Consider creating a team-building award and reward employees who find some innovative way to improve team spirit or overcome difficulties. Consider supporting team activities in non-working hours, such as bowling, golf, picnics, or fund-raising for charities. The advantage to the company will be immeasurable.
Encourage suggestions from employees on methods and other business issues. If branding is an issue for your company, involve the employees in an effort to come up with appropriate branding. If you’re considering a marketing campaign or a promotion, ask your employees for suggestions. Make it a team effort.
Conclusion: Your ability to keep the drama to a minimum and maintain the teamwork approach for your employees will rely, to a great degree on making sure they know what is expected of them in clear, succinct communication. If you seem to have a lot of drama in your workplace, it likely comes from confusion and its resulting dissatisfaction. Create and implement a solid, organized business system and employ clear, concise, effective communication and you will probably end the drama.