In any profession, sport, or trade, world-class teams do certain things that separate themselves from others. On the flip side, these elite teams avoid certain activities in order to ensure maximum performance. The world of service is no different.
To provide a truly exceptional experience–one that helps earn that elite reputation with customers–management teams must religiously avoid pitfalls that run-of-the-mill competitors fall into.
Whether your company is scaling rapidly or just starting to build a solid foundation for the future, don’t let your team fall into these common traps: