If you attended a party where the host snarled at you, reluctantly offered you a drink, looked past you to greet someone deemed more important and basically couldn’t wait until you left–chances are you would leave, slamming the door behind you.
Unfortunately, that’s the experience many of us receive today. We’re not treated as a valued customer–a guest–to be respected. Rather, we’re a nuisance to be endured–we’re the blaring car alarm when they’re trying to sleep. In the business world, customer service has become a dirty phrase.