It doesn’t take much for customers to bolt. All it takes is one bad customer experience…and the customer is gone. But good customer experiences breed loyalty.
And when you deal constantly with customers, like many retailers, you can’t afford to have bad customer experiences.
That’s why many retailers excel at providing good customer experiences.
SMBs can learn lot about customer experiences from their retail brethren.
Many best practices that help retailers win customer ratings awards work well for everyone—no matter what type of business you have.
Below we detail five top customer service best practices from retailing. Adopting them can help you improve customer loyalty and boost customer satisfaction.