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3D: The Future of Customer Service

Social media and live chat have become incredibly important resources within the customer service industry as more consumers are turning to the Web for assistance than to the keypad on their phones. Still, achieving that feeling of “live support” on the Web isn’t quite there yet and is what most brands and customer service professionals strive for. While still in its infancy, there are many opportunities to use video to create a more personal customer service experience. Thanks to new features like Amazon Mayday, which was announced last fall, live video support is on a path for rapid growth in the industry.

via 3D: The Future of Customer Service | Sanjay J. Patel.

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