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11 Things Managers Should Never Say

–AND what to say instead

Business management has grown up in the 21st century: it’s no longer about ivory towers, steel fists, and ‘hairdryer treatment,’ but about working to bring out the best in your employees through empathy and communication. And it’s not just new-age babble at play here: the so-called ‘coaching style’ of management has been shown to improve engagement and productivity by 12-13%.

When an employee feels comfortable enough to try things out, and senses positive interest is being shown in their performance, they’ll put their heart and soul into it. It’s the manager’s job to keep them on track, not to berate them when they go off the rails. Of course, it’s possible to take a whole course in coaching-style management. But the point is really the change in perspective, as this infographic from Headway Capital shows. Simply changing what you say in a given situation (and let’s face it, we all have a few verbal ‘auto-replies’ up our sleeves) can give a whole new energy to your employee. For example: “Why did you do it like that?” becomes “how could we improve the way we do this next time?” Great leadership is about trust as much as anything else. The simplest way to inspire trust is to illustrate that you care about your employees by the way you talk to them.

Courtesy of: Headway Capital

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